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B2B 2007 Customer Survey

Below you will find the results of our August 2007 customer survey. We had to cut down on the text responses that are displayed on this page so the page would not run on forever. So what we did was take the text results from the first day we sent this survey out and posted it online. This way you could get a good idea of what our customers think. The graphs are from all the customers who took the survey.

Please note...
You might come across some spelling errors in the text responses. We have not edited this in any way. We just uploaded the raw data to this page for you to review in our customers works.

How long have you been with B2B Credit?

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Less then 30 days   16.33%
2. 31-60 days   27.55%
3. 61-90 days   13.27%
4. 91-120 days   10.20%
5. 121 + days   28.57%
6.   4.08%
Total   100%

Please tell us what you think of the look and ease of use of our website?

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. I love it   21.88%
2. I Like it   42.71%
3. It is ok   31.25%
4. Dont care for it   1.04%
5. I dont like it   3.12%
Total   100%

Overall, how satified have you been with B2B Credit?

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   44.58%
2. Satisfied   31.25%
3. Neutral   13.54%
4. Unsatisfied   4.38%
5. Very Unsatisfied   3.17%
6. N/A   2.08%

Please tell us what you like most about B2B Credit?

The insight you have on how to open stand alone credit accts.
Easy setup of new credit accounts
They are consistent with what they say they will do to assist you.
when you call, they return your call on time.
Theresa Reyes!
I am able to discuss my account with representatives concerning the procedure B2B is trying to go with my BWL Community Development,Inc....It make my feel like am part of the credit development.
Teh time savings of the service offered
Mr. Brown answers the telephone by name. There are proper driving directions to your door...Mr. Armstrong is friendly and has a great sense of humor...Ms. Hayes, was my initial account rep, hope she is comfortable with her decision to exit, Ms. Spears has been simply wonderful, and is growing my account base on a manageable course...Everyone I have dealt with has represented B2B Credit with honesty and integrity...
I have a great account rep. ( Mirissa ) She always calls or emails me right away. I'm never left in the dark.
Mirissa has been super responsive ...ususally not longer than an hour to answer my questions!!!
The available products that you have to offer
personal attention
Structured program
Everything
My rep Theresa folows up with me and communicates well.
I like the persistence with my account representative Katherine.
So far you have delivered what you say.
The follow thru and consistentcy.
contacts with Edie
The direct customer contact and promptness.
i like the way they listen and talk to us.
Haven't found anything yet
I am made to feel that my personal concerns are really important.
Commitment
It has shown progress from the beginning.
good timelines and goals
easy credit building
the ease of the process. The curteous and friendly staff really make it easy to relax and focus on the overall game plan
I like that you have instructed me very clearly on what to do to build my credit. It truely has worked and I have multiple trade lines.
So far you have delivered what you say.
Professional attitude of owner.
To soon to tell.
You all help individuals establish their business credit.
Nothing yet !
The level of support and attentiveness I have received from my account representative, Theresa Reyes
i think you should send out a survey after i complete the program.
Account set up services & no personal guarantee on accounts
N/A
everyone is accessable. I like when I call, I can get someone on the phone who can answer my questions.
That they do all the work for you
They provide an opportunity to establish good credit.
on time all the time
Emails are sometimes answered promptly.
I like how the credit building process is streamlined and simplified.
I like the fact that you have a dedicated rep from the company that you call and talk to.I love the communication.
The process is easy to understand and B2B is methodical in its execution.
one on one relationship with rep
The communication!
It save you time not have to deal with the vendors while opening accounts.
Convenience
I liked John Armstrong (Sales Director) a lot. He stepped me through the whole process of building my credit and can't wait to get that going. I'm still waiting on the establishment of my LLC.
Not to sure yet.
Kay lablanc has been the only reason I have decided to stay with the company. She is a very great asset to your company.
The customer service
The customer service and attention to detail that is provided.
I have a persistent counselor that gets it done.
the price is the most reasonable than most of the rest business credit builders
customer service
The Personal Touch.
i enjoyed speaking with Jonas the CEO
THE PROGRAM
people
the service that you offer
apply for trades without alot of calling
personal service
The fact that I am establishing credit in my business name.
the company has set up a few accounts for me
Theresa Reyes has done a wonderful service for me and your company. I like B2B most for employing professionals like her. This is a great company to do business with!

Please tell us about your experiences with the following?

Sales

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   54.64%
2. Somewhat Satisfied   19.59%
3. Neutral   20.62%
4. Somewhat Dissatisfied   2.06%
5. Very Dissatisfied   3.09%

Billing

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   36.17%
2. Somewhat Satisfied   22.34%
3. Neutral   31.91%
4. Somewhat Dissatisfied   3.19%
5. Very Dissatisfied   6.38%

Customer Service

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   60.55%
2. Somewhat Satisfied   18.71%
3. Neutral   10.31%
4. Somewhat Dissatisfied   5.15%
5. Very Dissatisfied   4.28%



Get in contact with your account rep

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   52.08%
2. Somewhat Satisfied   21.88%
3. Neutral   13.54%
4. Somewhat Dissatisfied   6.25%
5. Very Dissatisfied   6.25%
6. N/A   0.00%

Customer Service returning your calls

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   53.61%
2. Somewhat Satisfied   18.56%
3. Neutral   10.31%
4. Somewhat Dissatisfied   8.25%
5. Very Dissatisfied   6.19%
6. N/A   3.09%

Customer Service returning your emails

Frequency Analysis
Answer   Percent
20% 40% 60% 80% 100%
1. Very Satisfied   56.52%
2. Somewhat Satisfied   17.53%
3. Neutral   11.34%
4. Somewhat Dissatisfied   8.34%
5. Very Dissatisfied   3.19%
6. N/A   3.09%

The way your treated on the phone

Frequency Analysis
Answer   Percent